Another horror story I ran into on the r/cars subreddit is this story of a Subaru dealership messing with a customer’s WRX. Allegedly, a service tech took this guy’s WRX out to learn how to drive a manual transmission. As one would expect, some mechanically destructive stuff ensued. They even washed the WRX, after the customer specifically asked the dealership not to. It’s a complete violation of the trust between customer and business. Next to having your car stolen, this is another worst nightmare as car enthusiast.
This story brings up a good reminder: very few people know how to drive a stick-shift these days, especially the younger generation. Think about the age group of the minimum-wage dealership porters tasked with moving cars. Do you really expect some young thing in his 20s to know how to operate manual transmission? And I don’t even put the blame on him! Stick-shift cars are so relatively rare that the opportunities to learn are difficult to come by.
Owners of a cars with a manual gearbox have a conundrum, then: can you trust a dealership to have someone capable of moving it around properly? We’re not even talking about the actual servicing!
It depends on the brand, too. I have trust in a Porsche dealership, because manual Porsches are high-dollar sports cars. The dealers are used to shuffling around expensive metal. A Honda dealership I would be highly anxious about taking a Civic Type R in for servicing. Not only is it likely the only manual transmission car the service department sees all year, but the rare Type R stands out so specially that some young technician might be enticed to take it out for a joy ride.
Solution? I wouldn’t buy another stick-shift sports car in the future without the capability and space to service it myself. (My current BMW M2 is a dual-clutch automatic.)
Higher and higher.