Blog

Short blog posts, journal entries, and random thoughts. Topics include a mix of personal and the world at large.

You all are nasty

Part of my duties as IT support is to facilitate fixing laptops when they break. And let me tell you, the sanitary condition of some of these is utterly disgusting. I don’t quite understand how someone can look at a screen caked with various oils and reckon that to be “normal.” I mean, it’s got to be normal for them, right? Otherwise they would have cleaned it already.

One time I had a user complain about the laptop display getting fuzzier as he used it from new. You guessed it: it was a dirt and oil that was progressively getting stuck onto the screen. A classic case of problem existing between keyboard and chair.

I understand everybody has a different conception of cleanliness. But I bet we can all agree the definition of absolute clean: when a device is brand new (or a car is brand new). You would be rightly pissed if you opened a sealed MacBook Pro, freshly purchased from the store, only to find a lid with a smudge on it. Meanwhile, people are capable of using a computer with a smudge for a very long time, so long as the smudging was done by the user.

I reckon people also tend to be more cavalier with items that they don’t feel a sense of ownership with. Say, a work-issued computer. It costs the user absolutely nothing. Things given freely don’t tend to last very well. Just look at public housing. Compare that to a personally purchased MacBook Pro costing many thousands of dollars: I would hope users are more inclined to take care of that. Because they have skin in the game.

When the penalty of ruining a work laptop is essentially nothing (we simply issue them another), the incentive to take care of devices is completely absent. Needlessly to say, I wear gloves at all times when handling user machines. For my protection.

Dopamine nation

The WiFi has been spotty at work this week, so my iPhone is effectively useless during work hours. (There’s no cellular network in our dungeon of an office.) Be that as it may, I still find myself reaching for it to check stuff, even though there’s nothing that can be checked. It’s like unlocking your phone during a flight: you know there’s nothing new to see, yet reflexes that’s been honed for over a decade is difficult to pause.

I like to think of myself as a mindful person, but I guess I’m not immune to the smartphone dopamine addiction. Every second of downtime must be filled with brand new information. The latest sports news on ESPN, or the latest nihilistic banter on Reddit. Boredom has been extinct since the first iPhone introduction. We did it!

Everybody does it, though. If anything, you look like the weird one if your face isn’t plastered to your phone. Imagine waiting with a crowd for an elevator, and you’re the only one staring into space. The strongly introverted me is not ready to stand out like that.

A coworker’s car failed, so he’s been walking to work. The obvious perplexity is: he doesn’t live anywhere near walking distances from work. (Otherwise the car failing would have zero bearing.) Instead of replacing the broken car, he’s choosing to commute on foot for over an hour. I admire the grit, but I have to wonder at his financial situation if he can’t easily replace the broken twenty year old car. Our State government job doesn’t pay extravagantly, but it’s sufficiently middle-class.

I get it: needing to replace a suddenly out of commission car is a huge blow to the wallet. But that’s why you keep an emergency fund. You know, for emergencies. I can’t fathom the stress living with such thin financial margins. Yes, right to privileged jail, right away.

Dell support

At work we deploy, on the PC side, mainly Dell computers. Word on the street (I don’t handle purchasing) is Dell is a fantastic vendor to work with, and the discount we get is hefty. As well it should be, with the amount of hardware we buy.

Obviously, on the Mac side it’s just Apple.

As personnel on the support side, I can say Dell computers can do with better quality control from the factory. Every batch we buy, there seems to be always a few computers that need immediate servicing. During the pandemic, we bought hundreds of Dell laptops, of which dozens had to be serviced because of poor fit and finish (a trackpad should click). I get it, pandemic times were uniquely funky, but the batch of Mac laptops we bought from Apple had zero such issues.

Good news for Dell is that the servicing is solid. Though that’s a back-handed compliment, isn’t it? I reckon companies would want to put out a product so reliably good that the end-user never has to know about after-purchase servicing. Nevertheless, if Dell isn’t capable of ratcheting up its quality control, at least it’s super easy to get items fixed.

So long as the product is under basic servicing warranty (we prepay for four years for everything we buy), Dell can dispatch third-party technicians to your location within business days. Or, if the customer is not in a hurry, an overnight prepaid mail-in option is also available (the Dell repair facility is in Houston). All of this can be initiated on the Dell support website via chat, which is great for people like me who avoids using the telephone as much as possible.

It still won’t pry the MacBook Pro out of my hands. But, if I ever need to run a Windows PC, A Dell-branded unit is a fine option. Even if it malfunctions within the first week of use, Dell support will get it fixed with haste.

Not without the sacrifice

Eric Schmidt, former CEO of Google, got into some controversy during a recent talk at Stanford. Basically, he said that Google is falling behind AI startups like OpenAI because of work-life balance and working from home policies. The virtual-signaling crowd has come out in criticism, saying work-life balance is super important, and not everyone wants to dedicate a majority of their time energy towards work.

And that’s fine - have your work-life balance! Just don’t expect the same results as a team of workers spending 80 to 100 hours a week slaving away at a problem. As the great Thomas Sowell wrote: “There are no ideal solutions, only trade-offs.” Eric is absolutely correct: a mature company of many thousands can get beaten by a plucky startup dedicated to a eureka moment. For every Adobe, there’s a Figma willing to out-grind its ass.

Work-life balance has many positives, but there are indeed trade-offs. I know this first hand. My career working IT at a university has tremendous work-life balance. However, I know I’m leaving lots of money on the table. In fact, I make the least out of my group of friends. The equation is simple, really: the more time you spend working, the more money you will make. Show me a CEO who goes home right at 5:00 PM, and I will show you a failing company.

I think what people want - and honestly, who wouldn’t if you can get it - is to have work-life balance, but also the high salary. They want the results without the sacrifice. Obviously, that’s not how it works in the real world. If you have aspirations of climbing a company ladder, you put in more work than what is minimally required. You are going to get beaten to the higher seat by the coworker who can come in on a Saturday, while you are home tending to the kids.

Is it fair? Of course it is. The lunch is not free. What do you want to sacrifice?

Do the work

One thing I don’t see talked about in the ‘how to get better sleep’ discussion is the importance of a good day’s work. I don't know about you, but when my day is full of action and getting things done, the satisfaction at the end acts as sweet melatonin. Also helping is that I tend to be more tired, compared to, say, laying on the couch all day. Kind of like how on the days that I workout, those nights I sleep extra well.

Procrastination is only a salve for the moment. The future you will most certainly be happier the current you just did the thing already. No one ever regrets doing the stuff they are supposed to do “early”. Damn it! I should have washed my car today instead of yesterday! More importantly, it contributes to better sleep because I’m not thinking about what I still have to do tomorrow. It’s already done.

Often times when I go to fast food restaurants, I would see workers at the end of their shift leaving. The sense of relieving joy on their faces can be readily seen. They’ve just done a shift of endlessly supplying food to paying customers, on their feet the entire time. Now they get to switch off and relax, and not have to think about work at all until the next day. Can you - with your six figure job - switch off your work brain so cleanly? I think not.

It’s really about putting in the work. Those fast food workers can’t slack off like us white-collar folks can (often on Slack). Many hours are not being lost to Internet browsing. At the end of a work-day, they are tired (it’s hard labor for sure), but they can be satisfied with the output. And I bet they sleep well at night too, the stresses from minimum wage pay notwithstanding.

No water for work

Nothing makes you appreciate first-world amenities quite like having them taken away suddenly. For example: running water. I went to work this morning (as one does every weekday morning) and turns out the entire campus has lost water pressure. This is not because of any maintenance fault of the university, but rather the City and County of San Francisco. Our facilities staff had to call public utilities for assistance. I know you're staring at an enormous fiscal hole, San Francisco, but shortchanging SF State on water is not the way to save money.

When there isn’t enough water pressure to flush toilets, it becomes enough of a biohazard to send everybody home. Thank heavens for modern work safety regulations! (Apparently, OSHA states that if there are working bathrooms within a 10 minute walk, then it is okay to continue working.)The modern us have it so incredibly nice. Think back to when even the highest of kings and queens do not have access to such luxurious plumbing. We are literally living better than royalties of old. No amount of money back then could buy the standards we have now. It’s humbling to think about.

I greatly appreciate automatic hot water out of every faucet tap in the home (here in America) whenever I go back to China. There, it’s typical for older apartment buildings to only have hot water for the bathroom shower head. Can you imagine washing your face with cold water in the dead of winter? (I don’t have to imagine it, because that is exactly what I will be doing a month from now.) Meanwhile, here in the States we open the faucet and wait for water to get hot in the morning…

The living standards are pretty high here, and I think it’s useful to not take it for granted once in a while. And perhaps, to not be so wasteful of it either.

Thankful for the balance

Welcome back, everyone! I hope you’ve all had a very nice Thanksgiving holiday. I most certainly did. I accomplished the one task I set out at the start: vacuum and clean the interior of my BMW M2. Job done, the rest of the time is pure rest and relaxation.

Cleaning the inside of my car is an annual tradition (unlike any other). Because I drive the BMW so seldomly - and typically it’s just me inside - the interior never gets too grimy. The few people I’ve chauffeured around have all remarked in amazement how clean it is. I would sheepishly reply that it is not due to any sort of cleaning diligence on my part. Granted, I probably would vacuum more often if the M2 needed it.

I am thankful I live close enough to work for me to walk (instead of drive). Furthermore, what I am most grateful for this Thanksgiving is happy employment, one that allows for taking an entire holiday week off with zero issues. There was no stress at all in going back to work today. I slept quite soundly the previous night; the dreaded “Sunday scaries” are fortunately not a thing for me.

You absolutely cannot pay me enough (more) to break this peace of mind.

The contrast of seeing people working during Thanksgiving week (shoutout to the folks keeping Whole Foods open for half a day that Thursday), while I am freely hanging out on vacation, fills me with immense gratitude. Sure, I’ve hustled tremendously to be where I am at, but it would be naive to think there weren’t some lucky levers that got pushed by some sky deity along the way. My original staff position - some 10 years ago - only opened up because someone left.

No amount of agency on my part could have control that!