I think I’ve written on here before that sometimes it’s good to buy from AliExpress. The same item being sold on Amazon is often times more expensive, so why not buy from the source? And often times - because AliExpress seems so desperate for sales - there would be coupons and discounts to easily save even more. The only downside of course is shipping. You’re not getting two days of free with AliExpress. But we can all wait for a solid discount in this economy, can’t we?
Recently I bought a thing of knee sleeves on AliExpress. The item shipped from China in about a week and half. No problems there. However, on the AliExpress app, the order never advanced past the preparation stage. After a certain date, I was to actually get a refund. For an order I actually received.
Being the standup citizen that I am, I wanted to notify AliExpress that I got the item. For orders that actually shipped with tracking, there is a button on the app to do so. But since my knee sleeves never got past the initial processing, that same button isn’t available. I’m too introverted to get on a phone, so I did the non standup thing and left it alone. The refund hit my credit card at the date promised. In my defense, it was only $15 total. How much could it cost, Michael?
It seems AliExpress is hyper protective of its reputation. Even though it features largely disposable stuff made in China, it is very much not a scam. The company really wants to make sure items get to the final destination, and has implemented all sorts of incentives for people to trust it. There’s a cash coupon if an order is delayed beyond the promised timeframe. There’s free returns if an item arrives damaged. And of course, there’s an automatic refund for customers that never receive the product.
Word on the street is AliExpress take customer complaints of vendors very seriously, too. I may not buy often on that platform, but I’ve all the confidence when I do. Due apologies that I essentially stole an item!
Time to read.