Blog

Short blog posts, journal entries, and random thoughts. Topics include a mix of personal and the world at large. 

I'm once again asking for competence

When you trade you hard-earned money for a service or item, you expect to be treated correctly. No need overly slobber over my knob, no: I’m just asking for mere competence. Do the job properly! Return emails and phone calls in a timely manner. You know, basic customer service stuff.

In the never-ending journey of fixing my used 2019 Volkswagen Golf GTI back up to my standards of acceptable quality, I’ve been buying quite a few parts. In order to save as much as possible, certain items I’m okay with buying used on eBay. It’s already a used car: there’s no point to making it perfect.

The previous owner of the Golf must have frequently hauled large items in the hatch. Which is great, because I love seeing cars being used for its intention. However, that means the inner hatch cover of the GTI is a bit too beat up for my liking. One side doesn’t even fit flush anymore.

I bought a replacement panel on eBay off a wrecked car. However, the seller failed to cover the entire piece in cardboard. When the shipping company - doesn’t matter who, really; they all don’t give a crap - inevitably drags the part on the ground, the exposed corners got marred. Not the end of the world, but annoying nevertheless. You’d think a seller of used car parts would know how to package them properly for transit.

From a different seller I purchased a used rear door skin. This seller actually covered the entire thing in cardboard. It’s a sad state of affairs that I have to be impressed at mere competence, but here we are. At least I’ve now found a known quality seller, should I need additional replacements parts for the VW.

If you’re looking for car parts off of wrecked cars, look first at Enthusiast Car Parts.

I don’t have friends.

Basic table stakes

For a control-freak like me, it’s difficult to entrust tasks to somebody else. But that’s just it: we can’t avoid that in this life. It’s impossible to have all the expertise. At some point you’re going to have to pay someone to do a job. More expensive the service, higher the anxiety. It’s a leap of faith every time I task things out to a new-to-me establishment.

My requirements are not (or shouldn’t be) out of the ordinary: competence, attention to detail, and great communication. I want the job done correctly and comprehensively. I want inquiries to be answered in a timely manner, and be constantly updated during the process. Control-freaks hate to not know what’s going on. You have no idea how much I welcomed package delivery tracking in the early days of the Internet. To be able to know exactly where a box is and when it will arrive? That’s just good customer service.

Notice I did not mention price. I am willing to pay a premium for any place of business with the three requirements I mentioned. This is capitalistic America, after all.

I try to mirror the same three qualities in my line of work. Solving user computing issues is definitely a customer service job. So I take care to be the sort of support agent that I myself would want to bring problems to. Users get timely communication every step of the way. The work will be done within an appropriate timeframe. Laptops leave my hands in better shape and cleanliness than when I receive them.

We’ve all encountered bad customer service in our lives. I do not want to be a part of the problem. And when I find an establishment I can rely on, we are best friends for life. For example: I will patronize only this America’s Tire branch for as long as I live in this region.

Saja boy.